Mercier Consultancy is excited to announce an opening for a Spanish-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this dynamic role, you will serve as the primary point of contact for our Spanish-speaking clients, providing them with essential support as they navigate our online marketplace. Your role will be crucial in ensuring that customers have a seamless and enjoyable shopping experience.

This position is perfect for individuals who are passionate about e-commerce and customer service. If you are a proactive communicator with a knack for problem-solving, we want to hear from you!

Responsibilities

• Assist customers in Spanish via phone, email, and chat with inquiries related to the online marketplace
• Provide information on products, order statuses, returns, and shipping inquiries
• Accurately document customer interactions and resolutions in our support system
• Collaborate with internal...