Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional service to Spanish-speaking clients in the banking industry.

Responsibilities

• Provide high-quality customer support to Spanish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product information.
• Handle customer complaints and ensure proper resolution to enhance client satisfaction.
• Accurately document customer interactions and manage records effectively.
• Collaborate with banking operations teams to ensure seamless service delivery.
• Educate customers about banking procedures, policies, and new offerin...