Mercier Consultancy is thrilled to offer a fantastic opportunity for a Spanish-Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this vital role, you will provide exceptional assistance to our Spanish-speaking clients, helping them with their hotel bookings and inquiries.

Your fluency in Spanish will be instrumental as you guide customers through the booking process, address any questions they may have, and ensure that their travel experience is seamless and enjoyable. You will be at the forefront of delivering outstanding customer service in the hospitality sector.

Responsibilities

• Provide excellent customer service in Spanish through phone, email, and chat for hotel reservations and related inquiries
• Assist clients with bookings, modifications, cancellations, and special requests
• Effectively resolve customer issues or complaints with professionalism and empathy
• Document and man...