Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative to join our Client's Fashion & Luxury Brand Department. In this essential Junior role, you will provide exceptional support to our Spanish-speaking clientele, assisting with inquiries related to our exclusive fashion and luxury products.

Your fluency in Spanish will be instrumental as you guide customers through product details, order processes, and after-sales service, delivering a premium customer experience befitting a luxury brand.

Responsibilities

• Deliver outstanding customer service in Spanish concerning fashion and luxury brand inquiries
• Assist customers with product information, order placement, shipping, and returns
• Handle and resolve customer complaints professionally and promptly
• Maintain detailed and accurate records of customer interactions in the CRM system
• Collaborate with internal teams to ensure efficient order fulf...