Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to Spanish-speaking clients, assisting with product inquiries, technical support, and after-sales service.

Key Responsibilities

• Deliver professional customer support to Spanish-speaking customers via phone, email, and chat regarding consumer electronics products and services.
• Assist customers with troubleshooting, product information, order status, and warranty claims.
• Maintain accurate and detailed records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve customer issues efficiently and improve service quality.
• Stay updated on product developments, company policies, and industry trends.
• Contribute to continuous improvement initiatives for customer ...