Mercier Consultancy is seeking a dedicated Spanish Customer Service Representative to join our Client's Digital Bank team based in Athens, Greece. This role offers a unique opportunity with fully paid relocation, enabling you to be part of an innovative financial services environment.

In this position, you will assist Spanish-speaking clients by providing high-quality customer service related to digital banking products, services, and inquiries. Your fluency in Spanish will be crucial in ensuring effective communication and a seamless banking experience for our customers.

Responsibilities

• Provide exceptional customer support in Spanish for digital banking products and services
• Assist with account inquiries, transactions, technical issues, and product information
• Resolve customer complaints and issues promptly and professionally
• Document all customer interactions accurately in the CRM system
• Collaborate with internal teams to i...