Elevate customer engagement with TELUS Digital as a Manager in Solutions Architecture. This hybrid role involves deploying innovative Five9 cloud contact center solutions, combining technical expertise with pre-sales experience.

As the Manager for Solutions Architecture at TELUS Digital, your expertise in cloud technologies and pre-sales engineering is crucial. You will lead technical pre-sales engagements, collaborate with sales and delivery teams, and design comprehensive contact center architectures. Your understanding of Five9 and customer engagement platforms will help develop tailored solutions that meet intricate customer needs.

Key Responsibilities:
• Lead technical pre-sales from discovery to solution design
• Design contact center architectures leveraging Five9 capabilities
• Collaborate with teams to scope and estimate solutions
• Create detailed technical documentation for clients
• Stay updated on Five9 features and c...