Account Ownership & Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges.
Pipeline & Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success & Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos & Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes