Required Travel : Minimal
Managerial - No
Location : Finland- Helsinki (Amdocs Site)

In one sentence

Responsible to monitor perform analysis, service interruption analysis, timely resolution or the incidents, failures and to minimize business impact by providing and developing work arounds.

What will your job look like?

• Troubleshoot and resolve application issues, implementing work arounds and proactive measures to prevent future occurrences.
• Analyze and fix application bugs, develop new functionalities and change requests.
• Participate in on‑call rotations and provide timely incident response and resolution.
• Must have the ability to see the full End to End picture, including impact on the customer.
• Perform ticket analysis, service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating posit...