Role Overview

We are looking for a Social Listening Manager / Senior Manager to lead and scale our Social Listening practice. This role will be responsible for scaling and managing the social listening vertical as a revenue-generating unit, delivering high-quality insights, and supporting brands with real-time intelligence that informs communications, reputation management, and marketing strategy.

The ideal candidate combines analytical thinking and hands-on expertise with social listening platforms to translate online conversations into actionable insights.

Key Responsibilities

1. Lead the Social Listening Function

- Build and lead the agency’s Social Listening capability as a dedicated practice.

- Develop frameworks, methodologies, and best practices for monitoring and insights.

- Establish scalable processes for reporting, dashboards, and intelligence delivery.

2. Client Strategy & Insights

- Design and e...