Join SMTP.com as a Technical Account Manager in hybrid Ottawa, where you'll become a vital resource for enterprise clients. Combine your technical skills and commercial acumen to facilitate client relationships.

This position focuses on delivering exceptional onboarding and ongoing support for high-volume accounts. You will work closely with internal teams to ensure a smooth transition post-sale and address technical escalations. Your role will also involve identifying upsell opportunities to enhance revenue.

Key Responsibilities: • Facilitate smooth sales handoff for new clients • Oversee implementation and technical onboarding • Conduct product demos tailored to client needs • Serve as the primary contact for technical escalations • Synthesize client insights for product improvement

Requirements: • 3–5+ years in a technical customer-facing role • Experience in SaaS and IaaS settings • Strong API experience and analytical capabilities • Knowledge of email pr...