Mercier Consultancy is pleased to offer exciting opportunities for Slovak Speaking Customer Support Representatives to work and live in Sofia. This role is ideal for Slovak speakers who are passionate about providing outstanding customer service and are looking to build a rewarding career in a dynamic, multicultural environment. Join our team and help deliver exceptional support to Slovak-speaking clients, ensuring their needs are met with professionalism and care.

Key Responsibilities

• Provide excellent customer support to Slovak-speaking clients through phone, email, and live chat.
• Assist clients with inquiries about products, services, and account management.
• Resolve customer issues efficiently, aiming to maximize customer satisfaction.
• Document all customer interactions accurately and thoroughly.
• Collaborate with internal teams to enhance service quality and customer experience.
• Stay informed about company products...