Mercier Consultancy is thrilled to offer an exciting position for a Slovak-Speaking Customer Service Representative in our Client's Airline Reservations Department, based in Greece. In this pivotal role, you will provide exceptional support to our Slovak-speaking customers, assisting them with their airline reservations and travel inquiries.

Your fluency in Slovak will be essential as you help clients with booking flights, managing changes, and providing detailed information about travel policies and itineraries. You will play a crucial role in ensuring a smooth and satisfactory travel experience for our customers.

Responsibilities

• Deliver high-quality customer service in Slovak via phone, email, and chat regarding airline reservations
• Assist customers with flight bookings, modifications, cancellations, and inquiries
• Effectively resolve customer issues and complaints with professionalism
• Document all customer interactions accurate...