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Position Details
Operational Leadership (Order-to-Cash) - Lead the service delivery for Americas O2C processes including Credit Management, Collections, Dispute Management, Cash Application, and Customer Master Data.
- Ensure adherence to internal controls, compliance requirements, and service-level agreements (SLAs) across all O2C activities.
- Monitor and manage daily operational performance, ensuring timely resolution of issues and escalations.
People Leadership & Organizational Management - Manage 3–4 direct reports and oversee a larger team of 50–75 O2C professionals.
- Drive employee engagement, performance management, coaching, and career development.
- Foster a culture focused on continuous improvement, accountability, customer service, and teamwork.
Systems & Technical Expertise - Utilize working knowledge of HighRadius O2C Cloud solutions, including:
- CAA: Cash Application Automation
- CLS: C...