• Supervise all daily operations and monitor site performance
• Ensure the service team meets quality standards based on the scope of work using provided Q/A applications, and regular walkthroughs
• Maintain adequate staffing levels
• Train team members according to standard operating procedures
• Ensure completion of daily cleaning and washroom logs
• Perform supply orders and submit equipment repair/maintenance requests as required
• Attend site-related operations, client, or company meetings

Client Relationship Building and Management (25% Time Spent)

• Liaise with Property Management and key stakeholders on operation requirements, changes, and updates.
• Ensure the site schedule is completed and communicated to the client and team
• Maintain high-quality client relationships through regular communication and visits.

Health and Safety Compliance (20% Time Spent)