Job Details: Must Have Skills: Technical Proficiency and Process Improvement Leadership and Team Management Nice to Have Skills: Communication skills, Leadership / People management, Problem-solving, Adaptability / flexibility Detailed Job Description Technical skills: ServiceNow CSM Integrations Consultant Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules Customize forms, fields, UI policies, business rules, and client/server scripts Develop and support Flow Designer workflows, subflows, and actions to automate business processes Implements and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management Configure and customize Customer Service Management (CSM) capabilities such as cases, service portals, and omnichannel experiences Work closely with stakeholders to gather requirements and translate them into technical solutions Develop and maintain JavaScript-based scripting (Client Scripts, Business Rules,...