Take charge as a ServiceNow ITOM SME and CMDB Lead, focusing on data quality and service mapping. This 7-12 year experience role drives critical CMDB initiatives for enhanced service delivery.
We are looking for a dynamic leader to guide our CMDB transformation strategy and ensure compliance with the Common Service Data Model (CSDM). You will work closely with various teams, providing architectural leadership and driving CMDB adoption across the organization. This role is pivotal for aligning stakeholders in achieving a service-aware AIOps model.
Key Responsibilities:
• Define and execute CMDB maturity roadmaps
• Oversee data certification and governance processes
• Collaborate with Infrastructure and Cloud teams
• Prioritize remediation efforts for high-impact incidents
• Present CMDB and ITOM KPIs to leadership
Requirements:
• 7–12 years of experience in ServiceNow environments
• Proficient in CMDB governance and CI classification
• Strong communicati...