Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team. Requirements Translating business requirements related to field service operations, including work orders, dispatching, scheduling, asset management, and mobile workforce enablement, into effective ServiceNow FSM functional designs and configurations. Work closely with business stakeholders and technical teams to deliver scalable and efficient field service solutions. Analyze and translate business requirements into ServiceNow Field Service Management (FSM) functional solutions and configurations. Conduct workshops, process mapping sessions, and solution walkthroughs with stakeholders. Serve as a trusted advisor on ServiceNow FSM capabilities, implementation strategies, and best practices. Collaborate with tec...