Elevate your career as a ServiceNow Business Analyst specializing in Customer Service Management in Ottawa. This role focuses on designing and delivering enterprise solutions to enhance customer experiences.
We are looking for an experienced Business Analyst with at least five years of hands-on ServiceNow experience. You will collaborate closely with stakeholders to gather requirements and translate them into actionable user stories and workflows. This role spans the entire solution delivery process, from design through deployment and training.
Key Responsibilities:
• Gather requirements closely with stakeholders
• Facilitate workshops and translate needs into user stories
• Support solution delivery from design to deployment
• Conduct training sessions for end users
Requirements:
• 5+ years of ServiceNow experience
• Expertise in CSM and Flow Designer
• Relevant ServiceNow certifications preferred
• Strong communication and team collaboration skills