We are seeking an experienced

ServiceNow Business Analyst

to gather, analyze, and translate business requirements into technical solutions within the ServiceNow platform. The ideal candidate will work closely with stakeholders, developers, and process owners to optimize ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.

Key Responsibilities

Gather and document business requirements through stakeholder workshops and interviews

Analyze existing business processes and recommend improvements using ServiceNow best practices

Translate business needs into functional specifications and user stories

Work closely with ServiceNow developers and architects to design and implement solutions

Configure ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.) as per requirements

Create process flows, BRDs, FRDs, and test scenarios

Support UAT and ensure business sign-off

Manage backlog, prioritize requirements...