We are looking for experienced ServiceNow Solution Architect to join our team on a part-time basis (10+ hours/week). This role is ideal for a senior expert who wants to stay hands-on with ServiceNow implementations while contributing strategically to architecture, integration, and delivery excellence across complex ecosystems.

Our client is a San Francisco-based AI startup developing customer service solutions. This product acts as an AI Customer Advocate — it automatically resolves requests, coordinates internal teams and third-party partners, and works in the customer's interest, not just the company's.

Key Responsibilities

• Gather and analyze client requirements
• Gather requirements, design scalable ServiceNow solutions
• Oversee full cycle implementation
• Customer-facing stakeholder management
• Support pre-sales efforts through solutionning and proposal input
• Offer best practice advisory and technology g...