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Position Details
- The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
- 1. Process Execution & Monitoring:
- Coordinate alignment of service transition process dependencies, requirements and communications need.
- Support planning and coordination of service transition activities (incl. Release and Test Management).
- Support service readiness achievement and realization of transition milestones.
- 2. Documentation & Reporting:
- Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
- Create reports on t...