Job Description

The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.

Location: On-Site at Moreno, Buenos Aires

Schedule: This position requires working a weekly rotating schedule. We have a three‑shift rotation with mornings (6:00 - 14:00), afternoons (14:00 - 22:00), and nights (22:00 - 6:00).

Key Responsibilities

• Ensuring that all tables are operational without interruptions
• Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
• Identifying and resolving all real‑time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivit...