Service Support Associate - 18 Month Contract

Temporary Full Time

What you will do

• Act as a liaison between clients and head office departments
• Handle routine client changes, administrative and claim inquiries
• Process client plan changes
• Order employee booklets, contracts, enrollment forms, ID cards, etc.
• Assist service team with preparation of new group submission materials proposals and presentation materials
• Assist sales team with preparation of new business and in force quotes in addition to renewals and amendments
• Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
• Responsible for the creation of client and advisor reporting
• Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team