.fit_to_content{width:%;height:auto}Job Purpose

The Service Operation Supervisor is responsible for overseeing daily service operations, ensuring efficient workflow, high-quality customer service, and compliance with company standards. This role supports the team in achieving performance targets and continuous improvement in service delivery.

Key Responsibilities

Leading the team of service technicians in the country. 

Supervise and coordinate the daily activities of the service operations team.

Monitor service performance metrics (e.g., response time, resolution rate, customer satisfaction).

Ensure compliance with operational procedures, safety standards, and company policies.

Support onboarding and training of new service staff.

Handle escalated customer issues and ensure timely resolution.

Collaborate with other departments (e.g., logistics, technical support, sales) to ensure smooth service delivery.

Prepare report...