The Opportunity

The Service Manager will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company standards while addressing escalated customer issues and requests.

The Role

• Responsible for day-to-day support of the business of Service sales to customers
• Execute Continuous Improvement initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and operations at the branch
• Proactive Problem Solving and guidance to the team as it relates to service objectives
• Provide training and support for all Service technicians and supervisors
• Manage Service Shop personnel performance, safety, training and customer service
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