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Service & Operations Manager

Company: Thos. R. Birnie & Sons Ltd.

Location: hamilton, London

Posted: May 25, 2026

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Position Details

Overview

Are you a hands‑on leader who enjoys coaching teams, improving performance, and building a positive culture? Our team is looking for a Service Department Manager who can motivate our field team, build strong team engagement, and help our service department reach its performance goals.

Job Type: Full Time

Salary: $90,000 - $110,000 per year

Responsibilities

  • Manage the day to day operations of the plumbing service department
  • Hire and train team members, ensuring that staffing levels and schedules are appropriate to meet demand.
  • Work with upper management to build yearly business plans for the service department.
  • Monitor employee performance to ensure daily, weekly, and monthly goals are met.
  • Inspire and coach field team members to reach performance standards and hit their goals.
  • Coach and train our field team on our customer service and sales process to impro...