Position Summary

The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced Heavy Duty Technician seeking to transition into a management position while remaining actively involved in shop operations. The Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.

Key Responsibilities

• Provide technical leadership and oversight for HD repair and maintenance operations
• Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
• Assist in diagnosing complex vehicle issues and support technicians in problem-solving
• Perform repair and maintenance work as needed to ensure quality, efficiency, and customer sa...