Drive service excellence as a Service Manager at NorthEast Truck and Trailer in Dartmouth. This full-time role centers on optimizing operations and enhancing customer experience.
You will be crucial in managing the Service Department and ensuring all service tasks are performed to high standards. Collaborate with various teams to promote a streamlined workflow while addressing customer concerns and enhancing staff productivity.
Key Responsibilities:
• Oversee all facets of the Service Department
• Deliver exceptional customer service and manage complaints
• Communicate effectively with customers and department staff
• Monitor progress of all service jobs and delegate tasks
• Ensure staff productivity and compliance with company policies
Requirements:
• Licensed Heavy Truck/Trailer Technician
• Proven customer service leadership abilities
• Strong multitasking and decision-making skills
• Resilient under pressure in a high-paced environment
• Super...