Descrição do emprego
We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.
Key Responsibilities:
- Provide remote technical support to End Users
- Manage requests and incidents received via phone, email, and ITSM tools
- Log, categorize, diagnose, and resolve support tickets
- Escalate incidents to 2nd line teams when necessary
- Ensure compliance with defined processes and SLAs
- Document all interactions and resolutions in the ITSM tool
Qualificações
- Previous experience in Service Desk or Helpdesk roles
- Knowledge of operating systems:
- Windows 10 and 11
- Chrome OS (nice to have)
- Experience with ITSM tools
- Strong troubleshooting skills in a remote support environment
- Excellent communication skills and user-oriented mindset