HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.Consolidated revenues as of 12 months ending September **** totaled $13.7 billion.HCL is looking for aService Desk Managerwith below requirements:Responsibilities :• To manage the help desk staff to ensure consistent and high quality service to the customer's End users inline with all SLA's and KPI's• To maintain an effective and efficient help desk tightly linked with customer business objectives.
• Ensure continuous improvement of services provided to customer end users• Liasion for Problem Management Syste...