Drive IT excellence as a Service Desk Engineer onsite in London, ON. This role offers a dynamic environment focused on leading support teams and enhancing IT service delivery.
You’ll utilize your 6-8 years of experience to manage L1 and L2 analysts while acting as the central figure for Service Desk operations. Your expertise in ITIL and ServiceNow will help streamline support channels and ensure optimum performance through effective tracking and reporting.
Key Responsibilities:
• Supervise Service Desk and Deskside teams for optimal performance
• Act as the Single Point of Accountability in service delivery
• Manage incident and problem tickets within ServiceNow
• Facilitate training and professional development for team members
• Track and analyze Service Desk performance metrics
Requirements:
• 6-8 years' experience in IT support roles
• Strong communication skills, both written and verbal
• In-depth knowledge of ServiceNow ticketing systems
• Pra...