Enhance your technical support skills as a Service Desk Analyst II by assisting internal and external customers with diverse IT issues. This remote role focuses on meeting Service Level Agreements while providing exceptional service.
As a Service Desk Analyst II, you will deliver customer service and technical support for business products from the operations center. You will be instrumental in documenting ticket activities, collaborating with analysts for resolutions, and overseeing the escalation of incidents. Your expertise will help build the knowledge base for recurring solutions, enhancing team efficiency.
Key Responsibilities:
• Serve as an escalation point for customers' technical requests
• Log detailed ticket actions until resolution is achieved
• Collaborate with analysts to resolve customer incidents
• Create knowledge base entries to streamline future support
• Monitor alerts and respond to incidents as necessary
Requirements:
• High School diplo...