Join a dynamic team supporting School Districts as a Service Desk Analyst. Resolve technical issues using your expertise in Level 1 and Level 2 support with the flexibility of shift rotations.
This role focuses on analyzing and resolving technical problems for educational institutions. With 3-4 years of service desk experience, you’ll be the primary contact for Customer Level 1 support. Your responsibilities will include managing tickets, ensuring compliance with Service Level Agreements, and collaborating with Agile teams to find effective solutions.
Key Responsibilities:
• Troubleshoot incidents using HEAT and ticketing systems
• Serve as the main contact for Level 1 support
• Document and resolve technical problems efficiently
• Collaborate with Agile feature teams on resolutions
• Create and update knowledge base articles
Requirements:
• 3-4 years of service desk experience
• 1+ years of Level 2 support in MPLS environments
• Strong communication wi...