We are looking for Service Desk Agent - Network who will be responsible for providing remote technical support, troubleshoot basic IT and network-related issues.
This is what your typical everyday life looks like:
Receive and log incoming service requests via phone, email, or self-service portal.Perform initial diagnosis and resolve common technical and network-related issues (L1 scope).Reset passwords and manage basic user access rights.Troubleshoot network connectivity issues including IP conflicts, VPN access problems, and DNS/DHCP errors.Assist users with network access setup and configuration.Use diagnostic tools such as ping, tracert, ipconfig to analyze network problems.Classify and escalate tickets to 2nd or 3rd line support teams as necessary.Document known issues and solutions in the knowledge base.Monitor ticket queues and ensure service ...