Act as the first point of contact for IT incidents and service requests.
Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face.
Log, track, and manage tickets accurately using ServiceNow.
Provide 1st and 2nd line support for hardware, software, and access issues.
Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology.
Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker.
Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows.
Carry out basic site support activities, including daily walkaround checks and meeting room support.