Fotona is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. With 50+ years of engineering excellence and more than 30,000 systems installed globally, we’re known for breakthrough results, unmatched reliability, and unwavering customer commitment.
Our legacy is strong, our technology is exceptional, and we’re just getting started.

Fotona is seeking a Service Desk Agent to join our team based at our US headquarters in Irving, Texas. The Service Desk Agent will be a key team player for the Service Department, providing support to our customers around the US.

The Service Desk Agent will receive, screen, respond to, and distribute customer requests to specialized team members. They will enter, update, and track service tickets to ensure timely resolution and closure. The Agent will work closely with the Service Desk Manager, Field Service Manager, and members of both the Service Desk team and Field Service team, as well a...