Job Description

Job Title:  Service Desk Agent (English) 1 year Contract

Reporting To: Service Desk Operations Manager

Vision/Mission: 

Sun Life is a global Financial Services company. On our award-winning Service Desk in Waterford our clients are Sun Life employees working around the globe as well as Sun Life’s growing client base in North America. Right now we’re looking for people who care deeply about providing exceptional Customer Service in English to join us. 

Core competencies/qualities (questions):

1. Do you like the idea of working as part of a diverse, inclusive and welcoming team?

2. Do you feel confident speaking in English and French on the phone?

3. Would you like to build and develop lasting relationships with clients?

4. Do you like figuring things out? Do you enjoy solving puzzles?

5. Are you the one others come to when they need help with their phone or computer?

If thi...