**Req ID**:
We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Position's General Duties and Tasks
**In this role you will be responsible for**:
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Managing finances and budgets and tracking contract deliverables.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Providing status, updates, and dashboards to client stakeholders. Mitigate risk and accelerate resolution of outstanding issues.
- Responsible for developing and meeting project plans...