Lead nesto's new service delivery team in this remote Service Delivery Manager role. Build frameworks for incident management and SLA reporting while empowering B2B partnerships.
With over eight years of relevant experience, you will shape our operational framework for service delivery partnerships. This role demands expertise in incident, change, and problem management. You’ll also have the opportunity to own SLA reporting and directly interact with enterprise clients to ensure quality service delivery.
Key Responsibilities:
• Build operational frameworks for incident management
• Develop problem management practices for recurring issues
• Own end-to-end SLA reporting and data pipeline design
• Act as the operational face to enterprise partners
• Utilize AI tools for drafting runbooks and reporting
Requirements:
• 8+ years of relevant experience, 3 in service delivery
• Hands-on expertise in incident and change management
• Experience with contractual ...