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Service Delivery Manager

Company: Devexperts

Location: Porto, London

Posted: June 06, 2026

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Position Details

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. 

Job Description

We expect the Service Delivery Manager to: 

1. Service Delivery Management:

  • Ensure compliance with the procedures, instructions, KPIs, and support contract commitments,
  • Lead an onboarding process of the client during the production launch,
  • Communicate with the client via telephone, e-mail, or IM to report the current status of the issues,
  • Oversee the resolution of major incidents, ensuring timely communication and resolution,
  • Take responsibility for completing the support contract conditions.

    • 2. P...