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Position Details
Description
Based at our Cyber Centre of Excellence in Maidenhead
Ultra Cyber Ltd are seeking an experienced Service Delivery Manager to lead the long-term delivery and support of technical services to clients, ensuring consistently high standards of customer service and sustained performance of products and services throughout their operational lifecycle.
This role focuses on building strong, long-term customer relationships, maintaining service excellence, and coordinating internal teams to deliver reliable ongoing support and continuous improvement. The successful candidate will act as the key interface between clients and the business, ensuring customer expectations are understood, managed, and consistently met.
The ideal candidate will have a strong background in customer service and service delivery within an IT, engineering, or technology environment, with experience supporting products and services beyond initial ...