Elevate your career as a Service Delivery Manager with TCS, focusing on Microsoft tech stacks and banking applications. Manage services effectively while ensuring client satisfaction and continuous improvement.
TCS is seeking a Service Delivery Manager experienced in application support on Windows and .NET. You will oversee service management principles and enhance processes to deliver top-notch service in the banking industry. Strong interpersonal, project management, and problem-solving skills are essential for success in this role.
Key Responsibilities:
• Maintain high performance levels for service processes
• Own critical incidents and coordinate resolution efforts
• Ensure systems support outstanding service delivery
• Provide production support for application issues
• Lead investigations into technical impacts and failures
Requirements:
• Experience in Microsoft tech stacks, especially Windows and .NET
• Background in the banking industry
• Prof...