Join EPI-USE as a Service Delivery Manager to ensure top-notch SAP service delivery. Focus on client satisfaction, operational excellence, and performance monitoring.
In this pivotal role at EPI-USE, you will oversee the successful delivery of SAP services, acting as the main point of contact for client interactions. You will work with delivery teams to meet performance metrics, monitor service quality, and drive improvement initiatives. Your expertise will play a crucial part in maintaining high levels of client trust and satisfaction.
Key Responsibilities:
• Deliver services per SLAs, KPIs, and contracts
• Monitor and manage service performance proactively
• Coordinate across teams for service delivery optimization
• Produce and present accurate service reports
• Manage client expectations through regular reviews
Requirements:
• Proven experience in service delivery management
• Knowledge of IT service management frameworks
• ITIL certification requir...