About the role

Location: onsite - Toronto, ON

Status: Fixed Term

Anticipated Start Date: June 22, 2026

Contract End Date: December 31st, 2026

Interviewing Timeline: June 4, 2026 to June 10, 2026

The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.