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Position Details
Job Description
- Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
- Defining, executing, monitoring and improving Service Catalogue Management practice
- Setting up and reporting on Service Catalogue Management KPIs
- Ensuring that the IT Service Catalogue contains accurate information
- Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
- Preparing communication for end users announcing new or retired IT services
- Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
- Contributing to all other ITIL practices
- Creating a positive customer experience
- Other specific duties as assigned by the team leader
Qualifications
- At least 5 years of professional experience in IT after completed studies, with at least ...