Provide day‑to‑day leadership to Service Administration staff, including hiring, onboarding, coaching, mentoring, and performance management.

Foster a positive, engaged team culture across both local and remote employees.

Support employee development and growth opportunities.

Oversee the full MCO lifecycle, ensuring compliance with Service Excellence standards and the Finning Customer Service Commitment.

Collaborate with Customer Interaction and Repair Execution teams to define work scope and allocate resources.

Ensure accurate, complete documentation within Electronic Job Binders.

Support resolution of customer repair requests and invoicing disputes.

Lead change management within the MCO proc...