Drive strategic growth and operational excellence as the Senior Vice President of Operations at a leading BPO contact center. This role requires expertise in managing large-scale customer operations while fostering client relationships and enhancing organizational performance.
Our client seeks an accomplished leader to support enterprise clients across North America. In this senior role, you will leverage 10+ years of experience in BPO environments, ensuring P&L ownership while driving operational transformation and performance improvement initiatives. Your command of KPI management and workforce optimization will be vital in this fast-paced landscape.
Key Responsibilities:
• Serve as the senior operational partner for enterprise clients
• Lead large-scale contact center operations with multiple teams
• Drive KPI management and process improvements
• Manage operational budgets and overall P&L performance
• Build and mentor high-performing leadership teams
Requir...