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Position Details
Key responsibilities:
Support:
Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issuesResolve advanced technical problems efficiently at the first point of contact with end-usersGuide and assist end-users in maximizing the use of IT products and servicesProvide support and training for Office 365 technology and other workplace productivity toolsLead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needsOversee the allocation and management of IT resources, ensuring employees have the necessary tools for their rolesIncident Management:
Log and track IT-related incidents in the Case Management System, ensuring accurate documentationEscalation Management:
Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary