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Job Description
WHAT IS THE OPPORTUNITY? To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and toPlan and execute weekend maintenance to provide minimal disruption to the production environment.
Follow established Service Now guidelines for implementing change into the Production environment.
Provide the necessary support to ensure the highest level of service for all online systems.
Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations.
Responsible for following up on all outstanding proble...